Refund Eligibility
You may request a full refund prior to gaining access to classes and course content contained in the ImpactU Online Learning Management System.
Once access to course content has been granted via a system generated web link sent to the email you have provided, you are no longer eligible to receive a refund.
Other eligibility requirements include:
- All refund requests must be made in writing
Claiming Your Refund
Please complete the following steps to claim for your refund:
- Mail your written refund request to: ImpactU Customer Care Department at 2201 Spinks Road #311, Flower Mound, Texas 75028
- Please state the reason(s) for the refund request
- Allow approximately 4-6 weeks for your request to be processed.
Non – Refundable Items
Print materials purchased from the ImpactU website including but not limited to: Books, Binders, Study Guides and other materials may be exchanged within the first ten days of purchase but cannot be refunded. In addition, DVDs, CDs and other electronics may be exchanged within the first ten days of purchase but cannot be refunded.
Once access to online training and course content has been granted via a system generated web link sent to the email you have provided, you are no longer eligible to receive a refund on the online training courses.
Cancellation Policy
If you do not wish to proceed with an automatic renewal for a monthly or annual subscription, please complete the following steps:
- All Cancellation Requests Must Be Made in Writing
- Mail Your Cancellation Request to:
- ImpactU Customer Care Center
- 2201 Spinks Road, Flower Mound, Texas 75028
- Electronic submission for cancellation of a subscription can also be made via email to: info@impactu.global. The cancellation request must be sent from the email address we have on file for you.
Annual and monthly Memberships automatically renew unless cancelled by completing the steps above.
*Refund requests must be submitted within the 30 days of the original purchase date.